terms and Conditions
ACCEPTANCE OF TRADING TERMS
By placing an order, the purchaser is deemed to have read & accepted these terms and conditions.
There is no minimum order value
Contact us for Volume Discounts. Ongoing Regular Discounts are available to Regular Volume buyers. Discounts are conditional on all trading terms being met, and are forfeited when payment or any other term are not met. Sale & Clearance items do not receive any further discounts.
All Prices & Charges are subject to a GST of 10%. Export orders are exempt from GST.
For customers in mainland state capital cities; we charge a small fee of $15.00 per delivery, regardless of how large your order is!
Country areas & Territories: We can freight your order to your door and charge you the on forwarding costs that we incur from the capital city to you.
Alternatively, please nominate your carrier and we will deliver to their metropolitan depot, in your nearest mainland sate capital city.
Tasmania: delivered to your carrier's depot in Melbourne a maximum $15.00 or ask for a quote for a delivery to your door.
Deliveries are made during standard business hours (9am-5pm). Attendence at the delivery address is required during business hours to sign for the receipt of the goods. Goods are not left at the address unless, an instruction to leave the goods at the address with out a signature is given with the order.
Redelivery fees currently at $22.00 are charged with every further attempt to deliver the goods.
Arranged only on request. Current rates are 2% of Order value. Please advise when ordering.
Ordering samples will assist you in your stock selection. In particular when selecting for customer specific needs. Send us an e-mail with your needs. Samples need to be prepaid and are not subject to claims & refunds.
RETURNS & CLAIMS
All claims must be made within 7 days from receipt of goods.
No returns will be accepted with out prior authorisation.
Returns may be subject to a handling and processing fee. Return freight is the responsibility of the buyer. In order to receive a credit goods must be received in good original condition, in good original packaging. No returns are accepted for Clearance Stock.
Whilst we normaly dispatch our orders within a few days, please allow upto 7 business days for your order to be dispatched. Please advise with your order, if your order is urgent or if you have any delivery deadlines. Check with us on the transit time to your delivery address. Due to numerous uncontrolable factors, no freight transit period is gauranteed. We undertake the processing and dispatching of your order with our best endeavours. We accept no liability for any consequential loss from the non-supply of any or the whole of your order, nor from the late arrival of your order. Your order may be delivered in parts, in several shipments over several dates, with a freight fee per delivery.
Your FIRST 3 ORDERS require prepayment. Terms for payment within 7 days of receipt can be arranged there after.
Providing us with your Credit Card details when placing your order is a convenient way of making this payment. We accept payments by Visa & MasterCard.
For established customers, with frequent purchases, extended payment terms are available on approval of a completed credit application.
A $15.00 accounting fee will be charged per overdue invoice for each month that it remains overdue.
All costs incurred in collection of your debt are payable by the purchaser.
At all times. All Goods remain the property of Faux Flower Traders until payment is received in full.
We reserve the right to alter prices, specifications and terms without notice.